Starting with iOS 12, there will be a free feature in Apple’s software that will automatically (and securely) share your exact location data with first responders. I’ve seen a few cynics already crying that Apple will use this information for nefarious purposes but, all of us reasonable folk will instantly see the time and life saving value in the new application.
It takes time to get information from a caller. And then, sometimes the caller needs to be routed which costs - more time. And during an emergency the caller might not have time to spare.
The current problem with mobile phones is summed up on the FCC website:
“While wireless phones can be an important public safety tool, they also create unique challenges for emergency response personnel and wireless service providers. Since wireless phones are mobile, they are not associated with one fixed location or address. While the location of the cell site closest to the 911 caller may provide a general indication of the caller's location, that information is not always specific enough for rescue personnel to deliver assistance to the caller quickly.”
My understanding is that the nation’s six thousand emergency call centers are - well, outdated. The vast majority of the 911 call centers are still teched out for landlines. And if you call from a landline then the emergency center knows your exact fixed position. Which was great for a very long time. But 70 percent of emergency calls now come from mobile phones. And it sounds like that number is rapidly increasing.
Enter RapidSoS - a company that is focusing on upgrading the outdated call center tech. Michael Martin, co-founder and CEO of RapidSOS says this about his company:
“Last year, more than 10,000 people died when they could not relay fast and accurate information after calling 911. People in danger don’t always have the presence of mind to press the right numbers and explain where they are. But what if your smartphone could do that for you? That’s the idea behind RapidSOS’s smartphone app, Haven. With a single touch, it sends the 911 dispatcher your exact location.”
This upgrade probably won’t single handedly improve the first response rates for most callers because you will have to have an iPhone and you’ll have to have iOS12, etc. - but it will certainly get the ball rolling in the right direction for others to follow suit.
iOS12 will roll out in late 2018.