To understand what the Apple Store meant to me, let me tell you a personal story. In the 1960s, I had a hobby, building radio and general audio gear. Some of it I bought for myself, others I assembled for friends — at no charge. Well, I was a teenager, living at home. I wasn’t rich, but I had a tape recorder and a radio and a mic, so I was mostly happy.
In those days, I made periodic trips to one of the early consumer electronics stores, Lafayette Radio. After going bankrupt in 1980, its assets ended up in the hands of the company that eventually became Circuit City.
After moving to the Phoenix area in 1993, I shopped occasionally at a local Circuit City, but mostly for CDs. If I wanted a new Mac, I went online and saved money. It’s not that Circuit City didn’t carry Macs. They had some, and I remember visiting the retailer a few years later and seeing a few dusty models placed haphazardly on a single display table off to the rear
somewhere. Most had been left off. The few that were running mostly displayed a Hypercard slide show that didn’t really entice anyone to buy anything.
Besides, the salespeople were busy encouraging you to check out the real center of the action, the PC tables.
I recall a report some time later, about Steve Jobs admonishing Apple dealers to give Macs a fair shake. Make that demanding in very raw language. It was, after all, vintage Steve Jobs.
Apple finally decided to go its own way, by establishing its own retail chain. Jobs recruited former Target retail executive Ron Johnson to help him design the new stores.
When the first two Apple stores had their grand openings in 2001, in Glendale, CA and Tyson’s Corner, VA, the tech pundits were skeptical. Other electronics manufacturers, including Sony and Gateway, launched chains of branded stores, but they really didn’t go anywhere.
In large part, it’s because they were just ordinary retailers, only focused on a single brand. So why go to one when you could get the very same merchandise at the same price — or less — at a store with a far greater selection?
Apple’s approach was to customize your shopping experience with a specialty boutique with what appeared to be a remarkably noncommercial approach to retail sales. For one thing, you weren’t confronted with greedy salespeople trolling for a sale. Indeed, nobody pushed you to buy anything, or even to leave if you just wanted to just hang out.
If you had a problem with your Apple gadget, there was the Genius Bar where you could get advice, or authorized repairs by a factory trained specialist.
As a contributor to the Arizona Republic, and later Gannett and its national newspaper, USA Today, I attended two of the openings in the Phoenix area. At the Chandler, AZ Fashion Center, I met Johnson, then Apple’s retail chief. I also got an Apple Store T-shirt.
I remember the opening ceremony, where the newly-minded employees welcomed customers with loud rounds of applause.
In 2002, I received a VIP invite to attend the grand opening of an Apple Store in New York’s SoHo district. I was part of an exclusive group that included Apple executives, even Steve Jobs and Phil Schiller, fellow tech reporters and a smattering of show business types.
While there, I had a chance to speak with Jobs for a few moments before he pulled his usual stunt to end a conversation, which was to walk away in mid-sentence. But I also spent several minutes speaking with the comic actor Tim Allen, who starred in one of my favorite movies, “Galaxy Quest.”
Recalling that the film ended in a way that a sequel might have been filmed, Allen said that one key factor that hurt the effort was a motorcycle accident that actor Daryl Mitchell, who portrayed the starship’s navigator, suffered the previous year. The mishap left him paralyzed from the waist down. Despite the handicap, by the way, Mitchell has remained active in show business. These days, he’s a featured player in a hit CBS series, “NCIS: New Orleans.”
But there’s still hope for a “Galaxy Quest” revival on Amazon, despite the 2016 death of Alan Rickman, another star of the cult classic.
Now my feelings about the arrival of the Apple Store in the Phoenix area were mixed. Before they arrived, I made a decent income as a Mac consultant. But Apple could provide much of what I offered, at least to people who didn’t mind carrying their gear to the store, at no charge. It didn’t take long for most of my clients to choose the obvious alternative, even when I lowered my hourly rates.
At first I focused on older gear, mostly Macs that were too old for Apple to provide direct support. As my customers grew older, however, that business mostly faded.
Despite my bittersweet feelings about the matter, I do get to an Apple Store from time to time to check out the new gear. Overall, the shopping experience remains mostly good, but the Genius Bar is often overwhelmed, so you have to reserve a session before you pay a visit.
As to Ron Johnson, he finally left Apple and went on to JCPenney to overhaul the shopping experience over there. But it proved to be a poor fit, and Johnson departed after the struggling retailer’s situation only worsened from his attempts to move them upscale. These days he’s connected with Enjoy, a startup that hopes to overhaul the shopping experience.
On the surface, it may seem that macOS Mojave is an extremely minor update. Other than Dark Mode and the reliance on Metal graphics, it doesn’t seem a whole lot different when you look it over, as I did starting last month. But the mere fact of choosing Metal means that Macs without support for that graphics technology have been made obsolete.
Before Mojave was announced, I had planned (hoped) to test the betas on my 2010 17-inch MacBook Pro. Obviously that’s not possible, despite the fact that it has an SSD formatted with the APFS file system. That’s because its graphics hardware, state of the art eight years ago, preceded the arrival of Metal.
A 2012 MacBook Pro, where a Retina display debuted on Macs, works just fine. So do older Mac Pros with graphics cards that support Metal. So, my only option was the iMac. With a Fusion drive, it lost out on the APFS conversion last year, because Apple couldn’t make it compatible. It appeared on the early betas of High Sierra, but was soon pulled.
There was a certain promise from Apple software chief Craig Federighi that APFS support would return in a “future update.” Nothing more was said on the subject until May, weeks ahead of the WWDC and the launch of High Sierra’s successor, Mojave. I wouldn’t assume Federighi expected it wouldn’t arrive till then, but if he knew it would take the full year all along, he wouldn’t admit it.
This time it was clear APFS was expected to work. So, with multiple backups, I was willing to take the chance. If something went wrong, I could just restore the computer.
My only concern at the time was the report from Rogue Amoeba, publisher of Audio Hijack, which we use to capture audio for the radio show, that it wasn’t compatible with Mojave. Apparently the ACE component, used for instant capture, doesn’t work as of this writing. So far, the publisher hasn’t even hinted at when that update will arrive, though it is expected to appear when Mojave is released. I asked their support people if I might make it work without ACE, and the answer wasn’t definite.
Based on experience with previous versions of macOS, where this component had to be updated, I suspect that the main issue would be that I couldn’t capture audio with an app running. Audio Hijack would have to launch it first. If the app is running, it’ll put up a prompt that you click to quit and relaunch the app. Yes, an assumption, but I decided to go for it.
So on a Friday night, I backed up all my content via Carbon Copy Cloner to a second drive. I was ready.
I didn’t monitor the entire installation, except for an occasional glance. When I woke up the next morning, my iMac was running Mojave, and for the most part it didn’t look terribly different. Well, until I launched Disk Utility, and discovered that the drive was indeed using APFS. There was no warning and no option to block it. There it was, and it seemed OK.
I assume Apple has tested Fusion drives to know that it would be successful, and so far Mojave is mostly behaving. I do see slightly speedier performance, and I like the idea of being able to duplicate files to another portion of the drive almost instantaneously.
But what about Audio Hijack?
I launched it, selected my workflow and started a recording. As I suspected, Skype launched and everything went normally. If, however, I started a recording while Skype was running, Audio Hijack would put up a prompt to quit and relaunch. That’s no different from the way it worked before the ACE or instant capture component was developed.
I’m still waiting for an update from Rogue Amoeba — they aren’t sure when it’ll be ready — but I’m happy to accept this very minor inconvenience to produce my radio shows. Now maybe some other features, such as scheduling, are also affected, but I don’t use them.
As for Mojave, it does seem a tad snappier, but I’ll await official benchmarks with the release version. The iMac’s startup takes nearly twice as long, though. It stops a little more than halfway through, and resumes a short time later. I assume that glitch will also disappear from the release version, though I grant that Apple has allowed OS bugs to persist through a beta process in the past.
This week, Apple released developer beta six, which is the fifth beta made available to public beta testers. Within the next four to six weeks, a Golden Master candidate ought to be out, which means that the rest of the development process will mostly involve fine tuning. Once it’s released, Apple will go full steam into the first update, 10.14.1.
In the meantime, I’ve looked over Mojave’s Dark Mode and turned it off. Maybe I’m too set in my ways. Unfortunately, the latest beta has essentially made my Brother printer useless. Whenever I attempt to print a document, any document, the printer driver app displays an error, “Unable to startup session, error =-10.”
I went through the usual troubleshooting routines, including restarting. resetting the iMac’s printing system, resetting the printer, and reinstalling the latest drivers from Brother. They are rated for High Sierra. So this is clearly a problem that Apple or Brother — or both — must fix.
For now, I can’t print, since my other printer, an Epson All-in-One, is at a storage facility along with most of my stuff.
So I’m bummed out a little, though it is time I cure the printing habit, so maybe it’s all good.
As to Mojave, I don’t regret installing the betas. At this late stage, it’s probably in decent shape — well except for that printer glitch. But if you’ve waited this long without fretting over it, you might as well wait for the final release that’ll probably arrive at the end of September or early in October.
What I read last week is so typical of anti-Apple foolishness, but I was hardly surprised. As you know, we’re less than two months away from an expected Apple event to introduce new iPhones and no doubt an updated Apple Watch. Whether or not any other gear will be launched is a question mark, even though new iPads and Macs (in addition to the ones launched last week) are expected.
But it’s not too early for the usual gang of Apple haters to claim that whatever is going to happen is wrongheaded, that the company with the world’s largest market cap is just incapable of doing things right. Or perhaps following the foolish speculation from a wayward and ill-informed blogger. If Apple doesn’t follow the erratic and illogical twists and turns of would-be journalists, they will never succeed. All that’s happened to them so far is some gigantic fluke.
Some day, any time now, the market will self-correct and the “right” companies will retake control.
Any time now.
With that in mind, there has been some new speculation from industry analyst Ming-Chi Kuo, whose predictions about new Apple gear are often close to the mark. On that basis, There are reports about refreshed Macs, including the long-awaited Mac mini, a new low-end Mac notebook, and refreshes for the rest of the lineup, and the iPad. But there is one wrinkle with Apple’s tablet, an 11-inch model that evidently replaces the 10.5-in model, and the addition of Face ID to replace Touch ID.
So far, we have the 2018 MacBook Pro sporting huge speed and feature improvements, including a six-core CPU and an available 4TB SSD for a humongous amount of money as notebook computers go.
His predictions about the iPhone haven’t changed. There will be two versions of the iPhone X, a minor update to the existing model and an iPhone X Plus with a 6.5-inch display. Prices may drop on the cheaper model by $100, which would leave the bigger handset at the same price point as the previous iPhone X that was regarded as too expensive at the same time it became a top seller. In addition, he predicts an LCD model with a 6.1-inch TFT LCD display. The usual range of older models will probably stick around with lower prices, but what about the iPhone SE?
Speculation about the iPhone updates is enough to send the hater hearts aflutter. Especially the lack of an update for the smallest and cheapest iPhone. Does that mean there won’t be any changes, or maybe the existence of an update has been overlooked so far? Well, there was some speculation about a minor CPU update earlier this year, which has faded.
So does that mean the rumored iPhone SE 2 will never appear?
Obviously the complaint is that failing to produce a low-end model is a bad move for Apple, and thus you can expect abject failure this fall. I don’t pretend to know how many units have been sold so far, though it’s clear most customers appear to prefer the units with larger displays, and, in fact, the most expensive models. But that doesn’t mean that Apple is ignorant of the fact that lots of people still want smaller handsets, and why not satisfy those needs?
The current iPhone SE uses parts from the iPhone 6s, but that’s no reason to panic, for one reason that the distressed blogger overlooks, or maybe doesn’t know about.
As most readers know, Apple is touting huge performance boosts on iPhones with iOS 12, focusing on the iPhone 6 as receiving improvements of 50% or faster. While no promises are being made about the iPhone 6s, one assumes it’ll also receive a decent level of improvement, and you should expect that too with the iPhone SE.
So even without any change, the existing SE should deliver more than enough performance for most users. Sure, the camera won’t change, but it delivers pretty good photos as it is.
But maybe Apple is planning an SE update. While this model is not a huge seller in the scheme of things, even sales of a few million are quite significant and would be substantial for most other companies. A speed bump and camera enhancement, without actually changing the look, would involve at best a minor R&D expenditure to Apple.
Then again, one might raise the very same logical arguments for updating the Mac mini, which hasn’t been touched in four years. That is an even less defensible position, especially since the last revision actually downgraded the model apparently in exchange for a $100 reduction in price. You could no longer upgrade RAM, and the CPUs topped out at two cores. The four-core models that some cherished for use in data centers were no longer available, and Apple never explained why.
Now it; only one Mac line has been enhanced this year so far.
It’s also quite possible that the iPhone SE won’t be changed this year, or that Apple will replace it with something else that’s still relatively small, but perhaps has further enhancements to bring it in line with current models.
But if that doesn’t happen, it won’t signal a fatal mistake for Apple so long as people are still buying the existing SE. Obviously Apple has no obligation to meet the demands of yet another blogger with an inflated sense of self worth.
Since I’ve been largely in cheapskate mode in recent years, I seek ways to save money. I no longer pay $99 to join the Apple Developer Program. At most I miss one or two early previews after the annual WWDC. Otherwise, a public beta release is usually released no more than a day after the developer version, unless there’s something really bad that has to be fixed first.
With the release of the iOS 12 public beta, I went ahead and downloaded it for installation on a late model iPhone. It is possible to restore your device if something goes wrong by downloading a previous version (not to worry, it’s searchable). So I took the plunge.
The first step requires installing Apple’s device profile on your iOS device, so it will be able to alert you, download and install the new releases.
Since this week’s release is the first for regular folk, don’t expect miracles. The final or near-final version won’t be out for two months. That said, my initial experience, after about a day, hasn’t been so bad. The symptoms are largely about flakiness. So sometimes, when I try to delete an email, the Trash icon isn’t there, and backing up through the menus and returning brings it back.
A handful of web pages stay white and never render or refresh, but it’s not consistent. So far, at least, there have been no crashes.
One of the tentpole features of iOS 12 is not something you can see. It’s the promise of faster app launches, faster keyboard display, and speedier swiping to the camera, ranging from “up to” 50-100%. The highest boost is promised for an iPhone 6.
I read an early review of the first iOS 12 release for developers, in which the promised performance leaps were tested. It was a mixed bag, with some of the touted functions coming close to matching Apple’s claims, and some not-so-different. To be fair, early betas aren’t optimized for performance. Better to test this with a final or near-final release.
So I didn’t bother to actually check speeds. My subjective impressions were positive. It seems to boot faster, and most things appear to be snappier. Both Lyft and Uber, which used to take maybe six seconds to load, took roughly three seconds to launch with the iOS 12 public beta. The zooming effect appears faster and smoother, with no overt evidence of stuttering. Most interesting is the fact that, even though I’m at a motel with three megabit Wi-Fi connection, my iPhone didn’t didn’t feel that slow at online access.
Assuming faster performance is all or mostly across the board, it means that the same hardware that worked with iOS 12 will of a sudden run faster. This is very much against the grain, where the oldest supported hardware usually becomes unbearably sluggish with a new iOS release.
Indeed, it’s very likely some people buy new gear not because what they have doesn’t work so well, but because performance has deteriorated so much — and not just because the battery is spent and the CPU is being throttled. Thus, Apple might possibly sell fewer iPhones. But I expect Tim Cook and his team expect people, will be more satisfied that their gear is not exhibiting many overt signs of aging and will be just as inclined to upgrade, or more will stick with iPhones.
I am not considering how well an Android device ages since many of them never receive a new OS release.
I am interested in the FaceTime Group feature as a possible substitute for Skype, at least for audio-only use, but that means that guests for my shows will need to use Apple gear. I’ll keep it in mind.
The added security and privacy features, including a proper password manager and default blocking of social network interactions, are welcome. But they aren’t things people will necessary notice until they began to seriously look around.
I’m also intrigued by yet another promise of a better Siri — last year’s promise wasn’t fully realized — and I’ll give it a chance and see if I can reliably take it beyond simple alarms.
For the most part, you should be able to install an IOS public beta without seeing much in the way of front-facing changes, at least at the start. Although I’ve seen over 200 new or changed features listed, they are largely more subtle than usual. This may be in keeping with the rumor that Apple is focusing more on performance and reliability than adding cool stuff, that some key features are being held off to 2019.
It’s not that Apple plans to say that a new OS release is less than originally planned. But it’s also true that some features may be delayed or omitted because they aren’t perfected. But customers shouldn’t have to wait for months for AirPlay 2 and other promised features either. On the other hand, it may also be possible that this will be the norm, that some things will be rolled out through the year as they are ready. It’s not that Apple has to worry about readying an OS for retail sale.
But even though my initial experiences with iOS 12 are positive, I urge you to be careful about installing a beta OS unless you have a ready backup routine.
I will hold off installing a macOS Mojave beta until it’s closer to release. I no longer have a backup computer, since the next OS won’t run on my 2010 MacBook Pro.
It wasn’t so many months ago when there were loads of reports that Apple’s great experiment, the iPhone X, was a huge failure. Inventories were growing, there were major cutbacks in production. All this allegedly based on reports from the supply chain.
Such blatant examples of fake news aren’t new. It happens almost every winter. After a December quarter and peak sales, Apple routinely cuts back on production from the March quarter. It’s not the only company to follow such seasonal trends, but somehow Apple gets the lion’s share of the attention.
From time to time, Tim Cook schools the media about relying on a few supply chain metrics, reminding them that, even if true, it doesn’t necessarily provide a full picture of supply and demand.
He might as well be talking to himself since he’s almost always ignored.
In any case, the numbers from the December and March quarters painted a decidedly different picture than those rumors depicted. The iPhone X was the number one best selling smartphone on Planet Earth for every week it was on sale. I don’t know if the trend has continued, but Apple has nothing to apologize for.
Now one of the memes presented in the days preceding the arrival of the iPhone X — before the talk about its non-existent failure arose — was that it would fuel a super upgrade cycle. Up till then, the usual two-year replacement scenario was beginning to fade. In part this was due to the end of the subsidized cell phone contract in the U.S. fueled by T-Mobile’s supposedly innovative “Uncarrier” plans. They appeared to represent something different, but at the end of the day, not so different in what you had to pay, at least for the term of your smartphone purchase.
Originally, you’d acquire a cell phone either by buying the unit outright, or signing up for a two-year contract in which you’d pay something — or nothing — upfront and then be obligated to keep the service in force for at least two years. If you cancelled early, you’d pay a penalty to cover what the carrier presumably lost because you didn’t pay off the device.
After two years, you’d be able to cancel your contract without penalty, but if you kept it in force, the price wouldn’t change even though the device had been paid off. It was a boon to the carrier if you didn’t upgrade. But if you did, the two-year requirement would start all over again.
With an “Uncarrier” deal, the cell phone purchase was separated from your wireless service. You could buy it, add one you own to the service if it was compatible, or acquire a new handset for an upfront payment, plus a given amount every month until it was paid off. It was essentially a no-interest loan, but you’d have the right to exchange it for a new device after a certain amount of time, usually 12 to 18 months. This way, the purchase became a lease, and you’d never own anything. In exchange for getting new hardware on a regular basis, you’d never stop paying.
What it also meant is that, once your device was paid off, the price would go down, giving you an incentive to keep your hardware longer if it continued to perform to your expectations.
Now that predicted iPhone super upgrade cycle didn’t occur as predicted. Yes, iPhone sales did increase a tiny bit in the last quarter, but revenue has soared because the iPhone X dominated new purchases, thus boosting the average transaction price. That, too, was contrary to all those predictions that Apple’s most expensive smartphone was way overpriced, and customers were reacting negatively.
How dare Apple charge $999 and up for a new handset?
Rarely mentioned was the fact that Samsung, Pixel Phone by Google and other mobile handsets makers also sold higher-priced gear, but there were few complaints. It’s not that sales were great shakes, but some regarded such handsets as certain iPhone killers, except that Apple overwhelmed these products in sales.
So where’s what’s the latest alleged super (duper?) upgrade cycle about?
Well, according to a published report in AppleInsider, Daniel Ives of GBH Insight claims that “the Street is now starting to fully appreciate the massive iPhone upgrade opportunity on the horizon for the next 12 to 18 months with three new smartphones slated for release.”
Deja vu all over again?
For now Apple has become a Wall Street darling. But don’t bet on that continuing. The next time someone finds reasons, real or imagined, to attack Apple’s prospects for success, the stock price will drop again. Of course, there are other reasons for stock prices to vary, including the state of economy, possible trade wars and other reasons, including investor psychology.
So what is Ives expecting?
He is projecting that Apple might sell up to 350 million iPhones over a period of 18 months after this fall’s new product introductions. Supposedly they will be so compelling that people who might have otherwise sat on the sidelines and kept their existing gear will rush to upgrade.
As regular readers might recall, predictions have focused on a new iPhone X and a larger iPhone X Plus, plus a regular iPhone with an edge-to-edge LCD display. Will there be an iPhone 8 refresh, or will Apple just sell last year’s models at a lower price? What about a smaller model, the alleged iPhone SE 2?
I don’t disbelieve the rumors about the 2018 iPhone lineup, but predictions of super upgrade cycles may not be so credible. People appear to be keeping their smartphones longer, so long as they continue to deliver satisfactory performance. And. no, I won’t even begin to consider the performance throttling non-scandal.
The question is the same: How will Apple distribute all the TV shows it will create over the next year or so. Will it be a supplement to Apple Music, say Apple Music and TV, or will it be a totally different service? Will Apple just offer the shows a la carte, on a series pass, or establish a new streaming service?
Indeed, does the world even need another video streaming service?
Loads of people have Netflix around the world, and it’s producing hundreds of original shows every year. That and its large library of existing content is enough to satisfy many people, but it’s often supplemented by, say, a basic cable or satellite package that provides broadcast channels, a small number of free cable channels, and maybe some other odds and ends. Or perhaps a similar general-purpose streaming service, such as Sling TV from Dish Network or DirecTV NOW!
At one time, Apple was rumored to be working on a streaming TV package, but evidently couldn’t reach a deal with the networks. The reasons are unknown, but some suggest it was mostly about Apple’s stringent demands, a common excuse. By creating its own content, the entertainment companies are bypassed, but it would take years to build a big library, and that would ultimately involve returning to the industry to license content.
But the streaming sector is saturated. There are probably too many services as it is. So I still expect it to be included as part of Apple Music. While some suggest Apple wouldn’t recover the estimated billion dollars it’s spending on its TV project, it plans for the long term, and it doesn’t matter if the existing Apple Music structure doesn’t deliver a huge profit. It’s just one more factor that ties people into Apple’s ecosystem. Apple didn’t make profits from iTunes at first either.
Now on last weekend’s episode of The Tech Night Owl LIVE, we presented a special featured encore episode in which we presented Major General (Ret) Earl D. Matthews: He spent three decades at the nexus of big budgets and cybersecurity, including stints as Director, Cybersecurity Operations and Chief Information Security Officer at HQ, U.S. Air Force, and VP for Enterprise Security Solutions at Hewlett-Packard. In his current role as Senior VP and Chief Strategy
Officer at Verodin, Inc., he champions the concept of security instrumentation, a process that continuously validates the effectiveness of each security element in place. During this episode, he covered the gamut of cybersecurity issues that included the privacy issues at Facebook, the DNC hack, along with managing your personal privacy at a time when tens of millions of Americans have had their credit reports hacked. Major General Matthews also revealed two episodes of ID theft that impacted his own family.
You also heard from tech columnist and former industry analyst Joe Wilcox, who writes for BetaNews. During this episode, Joe explained why he regards Apple’s Siri voice assistant as worse than Microsoft’s Skype, despite all the connection glitches with the latter. Will hiring former Google executives help Apple make Siri more responsive and accurate, without sacrificing your security? You also heard about Google I/O and Android P, and about all those fake news reports that the iPhone X was unsuccessful. For two quarters straight, however, Apple reported that the iPhone X was not only its best selling Apple smartphone for each week it was on sale, but the hottest selling smartphone on the planet. Gene shared his 20 years experience with the iMac, which began with the original Bondi Blue model that he beta tested for Apple as part of the former Customer Quality Feedback (CQF) program. You also heard about the Apple
Watch and whether it makes sense for Apple to switch Macs from Intel to ARM CPUs.
On this week’s episode of our other radio show, The Paracast: On an anniversary of Kenneth Arnold’s UFO sighting, Gene and returning guest cohost J. Randall Murphy host cryptozoologist and Fortean Loren Coleman. Loren discusses the weird deaths of paranormal authors, Ufologists, Mothman-linked folks, Superman personalities, and celebrities. Do these clusters of deaths have any significance, or is it all about coincidence? Will those copycat hangings involving such notables as fashion designer Kate Spade and comic actor Robin Williams continue? What about the reality behind such creatures as Bigfoot, the Loch Ness Monster and Thunderbird? Loren is founder and director of the International Cryptozoology Museum in Portland, Maine.
READY FOR THE iPHONE KEY FOB?
I don’t recall the first time I bought a car with a keyless-entry remote control, commonly known as a key fob. I did some quick research the other day and ran across an item about the 1983 AMC/Renault Alliance as providing support for a remote that allowed you to lock and unlock the doors. But I was never a fan of AMC’s cars.
I also ran across a mention of a 1987 Cadillac Allanté, an ultimately unsuccessful attempt at building a two-seater roadster for the luxury brand. It was yet another car in which I had no interest whatsoever.
Now I can’t exactly recall the first car I purchased with one of these electronic gizmos, which are, of course, coded for a specific vehicle. It may have been a Honda Accord, but it still started conventionally. A real key popped out of the fob and the ignition assembly was traditional.
My last two cars, the one totaled last year and the one I own now, have a push button on the center console to turn the ignition on or off. Not so long ago, such a feature was mostly available strictly on expensive cars, but gradually filtered down to the more affordable vehicles.
While those key fobs are supposedly reasonably secure, they aren’t perfect. One of my guests on the tech show some months back, an “ethical hacker,” said you could compromise a key fob for many makes and models with a $35 device. It required being near the fob when it was scanned. I suppose that means they could be hiding in the bushes near a busy shopping plaza.
So is there a way for Apple to help provide a more secure option for a digital key system?
Well, according to a published report in AppleInsider, a new standard for digital keys has been published by the Car Connectivity Consortium, of which Apple is a member. It would allow you to use an NFC-enabled smartphone which includes both high-end Android and any iOS device that has Apple Pay support, to unlock doors and motor vehicles, among other things.
In effect, it would recognize your iPhone and other gear as a substitute for a key fob. Supposedly it’ll offer a higher level of security than existing keyless-entry systems can achieve, and I would believe that for Apple’s gear. Then again, if you can duplicate the data from an existing key fob with a $35 device, I suppose most any secured solution ought to be better. More to the point, however, would be the method by which your mobile handset is activated. Would it require pairing it with your existing key fob, or will automakers and lock manufacturers provide specific support to enable such a feature?
As with any new system protocol, however, it will take a while for you to see it appear. Car makers usually develop new vehicles a year or two out, so it may not happen until 2020; that is, assuming you can’t adapt existing systems, and I suspect you can’t if it requires custom chips to provide added security.
As with Apple CarPlay and Android Auto, CCC support may first appear on expensive vehicles and gradually filter down to the models that regular people can afford.
In other words, when the standard finally shows up in a wide variety of cars, I may be too old to care.
Starting with iOS 12, there will be a free feature in Apple’s software that will automatically (and securely) share your exact location data with first responders. I’ve seen a few cynics already crying that Apple will use this information for nefarious purposes but, all of us reasonable folk will instantly see the time and life saving value in the new application.
It takes time to get information from a caller. And then, sometimes the caller needs to be routed which costs - more time. And during an emergency the caller might not have time to spare.
The current problem with mobile phones is summed up on the FCC website:
“While wireless phones can be an important public safety tool, they also create unique challenges for emergency response personnel and wireless service providers. Since wireless phones are mobile, they are not associated with one fixed location or address. While the location of the cell site closest to the 911 caller may provide a general indication of the caller's location, that information is not always specific enough for rescue personnel to deliver assistance to the caller quickly.”
My understanding is that the nation’s six thousand emergency call centers are - well, outdated. The vast majority of the 911 call centers are still teched out for landlines. And if you call from a landline then the emergency center knows your exact fixed position. Which was great for a very long time. But 70 percent of emergency calls now come from mobile phones. And it sounds like that number is rapidly increasing.
Enter RapidSoS - a company that is focusing on upgrading the outdated call center tech. Michael Martin, co-founder and CEO of RapidSOS says this about his company:
“Last year, more than 10,000 people died when they could not relay fast and accurate information after calling 911. People in danger don’t always have the presence of mind to press the right numbers and explain where they are. But what if your smartphone could do that for you? That’s the idea behind RapidSOS’s smartphone app, Haven. With a single touch, it sends the 911 dispatcher your exact location.”
This upgrade probably won’t single handedly improve the first response rates for most callers because you will have to have an iPhone and you’ll have to have iOS12, etc. - but it will certainly get the ball rolling in the right direction for others to follow suit.
iOS12 will roll out in late 2018.
Over the years, some tech pundits have decided that Apple really needs to drop the Mac. To them, it has outlived its usefulness and, besides, far more money is made from selling iPhones.
But it’s a good source of hit bait to claim that “Mac users don’t really matter to Apple.”
Indeed, Apple has, at times, made it seem as if that claim was accurate. The Mac mini has not been refreshed since 2014. After releasing a total redesign for the Mac Pro in late 2013, Apple appeared to drop the ball and mostly abandoned that model.
When a new MacBook Pro was launched in late 2016, some thought the claim that it was a professional notebook was a huge exaggeration. It was thinner, in the spirit of recent Apple gear, but the highly touted Touch Bar, powered by an ARM system-on-a-chip, was thought to be fluff and not much else.
Apple also got dinged for things it had never done, such as supplying a model with 32GB of RAM. But that would have required using a different memory controller that might have impacted performance and battery life. In comparison, most PC notebooks were also limited to 16GB. A future Intel CPU update will offer an integrated memory controller that doubles memory capacity.
Just after Christmas, a Consumer Reports review failed to recommend the 2016 MacBook Pro supposedly due to inconsistent battery life. After Apple got involved, it turned out that CR’s peculiar testing scheme, which involves disabling the browser cache, triggered a rare bug. After Apple fixed it, a retest earned the MacBook Pro an unqualified recommendation.
Was all this proof that Apple just didn’t care about Macs?
Well, it’s a sure thing the Touch Bar wasn’t cheap to develop, and embedding an ARM chip in a Mac is definitely innovative. But Apple’s priorities appeared to have gone askew, as the company admitted during a small press roundtable in early 2017.
The executive team made apologies for taking the Mac Pro in the wrong direction, and promised that a new model with modular capabilities was under development, but it wouldn’t ship right away. There would, however, be a new version of the iMac with professional capabilities. VP Philip Schiller spoke briefly about loving the Mac mini, but quickly changed the subject.
Before the 2017 WWDC, I thought that Apple would merely offer more professional parts for customized 27-inch 5K iMacs. But such components as Intel Xeon-W CPUs and ECC memory would exceed that model’s resource threshold. So Apple extensively redesigned the cooling system to support workstation-grade parts.
The 2017 iMac Pro costs $4,999 and up, the most expensive, and most powerful, iMac ever. You can only upgrade RAM, but it’s a dealer only installation since it requires taking the unit completely apart, unlike the regular large iMac, where memory upgrades are a snap.
Apple promised that a new Mac Pro, which would meet the requirements of pros who want a box that’s easy to configure and upgrade, would appear in 2019, so maybe it’ll be demonstrated at a fall event where new Macs are expected.
But Apple surely wouldn’t have made the commitment to expensive Macs if it didn’t take the platform — and Mac users — seriously. The iMac Pro itself represents a significant development in all-in-one personal computers.
Don’t forget that the Mac, while dwarfed by the iPhone, still represents a major business for Apple. Mac market share is at its highest levels in years in a declining PC market, serving tens of millions of loyal users. When you want to develop an app for iOS, tvOS or watchOS, it has to be done on a Mac. That isn’t going to change. In addition, Apple is porting several iOS apps for macOS Mojave, and developers will have the tools to do the same next year.
According to software head Craig Federighi, iOS and macOS won’t merge and the Mac will not support touchscreens.
Sure, the Mac may play second fiddle to the iPhone, but that doesn’t diminish the company’s commitment to the platform. But it’s still easy for fear-mongering tech pundits to say otherwise, perhaps indirectly suggesting you shouldn’t buy a Mac because it will never be upgraded, or that upgrades will be half-hearted.
Perhaps there’s an ulterior motive behind some of those complaints; they are designed to discourage people from buying Macs and pushing them towards the latest PC boxes that, by and large, look the same as the previous PC boxes with some upgraded parts.
But since Intel has run late with recent CPU upgrades, Apple has often been forced to wait for the right components before refreshing Macs. That doesn’t excuse the way the Mac mini and the MacBook Air have been ignored, but I’ll cut Apple some slack with the Mac Pro, since a major update has been promised for next year.
Now this doesn’t mean the Mac isn’t going to undergo major changes in the coming years. Maybe Apple is becoming disgusted with Intel’s growing problems in upgrading its CPUs, and will move to ARM. Maybe not. But that’s then, this is now.
A few years back, I embarked on upgrade mission, to swap out the slow hard drive on my 2009 27-inch iMac and replace it with a nice and speedy SSD. With the cooperation of Larry O’Connor of Other World Computing, I got ahold of a 1TB drive and an upgrade kit, consisting of a few tools and suction caps. The latter was used to pry the display from the chassis.
Once the glass is extracted it’s supposed to be placed on a soft surface — I put it on a bed — the rest of the job largely involved carefully unhooking several thin wiring harnesses, easily damaged, and the drive. The manufacturer provides an adapter cable to make the new drive compatible with the iMac.
All told, it took about an hour to get through the process and reassemble the computer. O’Connor’s company offers installation videos on his site to simplify the process.
The reason I bring this up is the result of the first interview on this episode of The Tech Night Owl LIVE, where we were joined by tech columnist Rob Pegoraro, who writes for USA Today, Yahoo Finance, Wirecutter and other publications. At the beginning of this segment, Rob explained that he took apart his vintage 27-inch iMac, from 2009, in order to replace the drive with an SSD from Other Word Computing. Gene shared his experiences in upgrading a similar computer several years ago. In later iMacs, it’s held together with an adhesive strip, making the disassembly and reassembly process far more complicated. There was also a discussion about Siri’s voice recognition problems, and a recent report that someone’s Amazon Echo Dot, featuring Alexa, recorded a personal conversation and sent the file to a contact in another city.
Can we trust these digital assistants to respect our privacy? Rob also talked about a meeting with security experts discussing changes and possible improvements in online security over the past 20 years.
The Amazon scandal is also discussed in the next article.
After the interview with Rob was recorded, I contacted two local authorized third-party Apple repair shops as to whether they’d be able to upgrade the drive on a more recent 27-inch iMac and how much it would cost. The process involves removing the adhesive that holds the display to the chassis. It’s not something I’d care to tackle.
Well, the first dealer gave a flat no, saying that even trying would damage the computer. That didn’t sound right to me, since Apple uses a similar process to upgrade memory on the iMac Pro. It can’t be upgraded as simply as the regular large iMac, which has a RAM cover at the bottom. Maybe that particular dealer didn’t want to bother or had a bad experience or two.
A second dealer gave me a detailed quote that included labor, two adapters from Other World Computing, plus backup and restore. It came to $457.93!
When I looked at the numbers, though, it sort of made sense, since they charge $200 for a full backup and restore, $19.99 for the replacement adhesive strip, and $79.99 for the needed OWC and Newer adaptors. The actual labor comes to $150. OWC sells SSDs with the proper adaptors and the customer can always restore the data themselves, so the price could be as “low” as $169.99.
In a special encore presentation, you heard a vintage segment featuring Ben Williams of Adblock Plus. Ad blocking has experienced a lot of activity over the past year, especially since Google entered the fray with its ad filter for Chrome. There are still battles between publishers and ad blockers, and payment systems to publishers from users are being talked about with more frequency. Gene and Ben also engaged in an extended discussion about the value of online advertising, and the long history of making it as offensive as possible. There was also a fun pop culture discussion, about ads that build branding images based on using a well-known personality, such as Oscar winning actor J.K. Simmons, known for Farmers Insurance commercials and loads of movies and TV shows, including the recent comic book film, “Justice League,” where he played Commissioner Gordon. You also learned how ad blockers can be configured to allow ads that have been approved by Adblock Plus.
On this week’s episode of our other radio show, The Paracast: Gene and guest cohost Goggs Mackay present Dr. Jack Hunter, an anthropologist and author of “Engaging the Anomalous: Collected Essays on Anthropology, the Paranormal, Mediumship, and Extraordinary Experience.” In this book, Dr. Hunter poses serious questions about consciousness, experience, spirits, mediumship, psi, the nature of reality, and how best to investigate and understand them.
In this discussion, Dr. Hunter will present stories of personal experiences, encounters with mediums, and float a wide variety of suggestions as to how various paranormal phenomena might somehow be connected, and that includes the UFO mystery. Dr. Hunter is the founder and editor of a free online journal, Paranthropology.
SSSSHHHH: ALEXA IS LISTENING
Let me start with the Siri follies.
With growing concern that Apple’s Siri digital assistant isn’t capable of matching the competition from Amazon and Google, there are rumors that the next WWDC will feature news of a major refresh. Last year, Apple touted that Siri would receive a new voice and machine learning, but it’s not at all certain there has been much change beyond a smoother conversational tone.
A recent published report featured expressions of sour grapes from former Siri employees who worked at Apple, plus a claim that it worked fine when reporters tested it before it went public. But after it was launched, beginning with the iPhone 4s in 2011, Siri’s bugs were legion. Maybe it just couldn’t cope with massed requests under load.
The Night Owl’s personal experiences are hit or miss. Despite the fact that I have 25 years experience as a broadcaster, and a decade of voice training, Siri is sometimes deaf to me. A simple example is the request for Maps to navigate me to the location of the nearest Walmart. There happen to be several, a few miles apart, but Siri will only produce a list, and rarely does that list display the location I seek. I find it easier to search in Google and manually pick the store to which I want to travel.
But that process hardly makes it hands free. I have to stop somewhere first to make my selection. So I tend to focus on setting alarms or reminders, where Siri is mostly correct.
One excuse given for Siri’s subpar performance is that Apple doesn’t want to infringe on your privacy, so it doesn’t actively collect information about you that is pushed and stored beyond the device itself. The theory goes that, if access to your device and requests were more open, since Siri resides online, you’d achieve more accurate results to more complicated requests.
That takes us to one of the “superior” digital assistants, Alexa, which is featured on the Amazon Echo smart speakers. Indeed, Alexa and the Google Assistant are supposed to represent the cutting edge of voice recognition and response technology.
Apple is often urged to maybe relent on online privacy and deliver a smarter and more dependable Siri. But maybe that’s not the right idea after all.
So there’s a published report of the results of an overeager Alexa, which confirmed the worst fears about such digital voice assistants. The act of recording someone’s private conversation and emailing it to someone, even from their contact lists, is the worst definition of eavesdropping. I suspect intelligence agencies might be salivating over the ease with which this stunt can be pulled off.
As you might expect, the family contacted Amazon “multiple times,” according to a published report, and conversed with one of the Alexa engineers, who looked into the matter to figure out what went wrong. In the end, the existence of a bug was confirmed.
According to Amazon’s statement, “Amazon takes privacy very seriously. We investigated what happened and determined this was an extremely rare occurrence. We are taking steps to avoid this from happening in the future.”
Well, you can hardly expect them to say anything else.
Now I want to be fair to Amazon, and perhaps it was just a glitch as they claimed, one that they will or have already fixed. But how often has this happened, and had there not been publicity about this particular episode, would anything have been done other than perhaps make some excuses to the victims?
To be blunt: Amazon does a fine job delivering merchandise at affordable prices, but its customer service, largely outsourced, is not easy to deal with. Whether a chat or a phone call, you often have to explain and re-explain the problem several times for the basics to be understood.
That doesn’t mean Amazon is being careless about Alexa and how it works as the frontend to a smart speaker. Again, I am not suggesting this mishap was anything more than a rare system glitch of some sort.
One article I read on Alexa’s inadvertent attempt at spying tried to connect it to Apple and the HomePod, and whether it, too, might accidentally record someone’s personal conversation and email it to someone. But that’s not the province of Apple’s smart speaker; we benefit from the fact that it was not designed to record your random conversations in the course of isolating a request.
Maybe you’d rather not have HomePod laden with too many features after all, however useful it might seem to some users.
Does anyone recall ever benefiting because one company merged with another? It’s not necessarily similar to Apple’s purchase of Beats and selling expensive headphones, because that deal was more about acquiring technology, which is something that’s been done for years.
So consider the act that saved Apple, acquiring NeXT in 1996, which brought a state-of-the-art Unix-based OS that, over the years, morphed into macOS and iOS. That move came in the wake of the failure of Copland, Apple’s own effort to build a successor to Mac OS. It took a while to jell, but here in 2018, we are still benefiting from the fruits of that transaction.
It also brought Steve Jobs back to Apple, and the rest is history.
From Apple A-series processors, to Touch ID, Face ID and — yes — even Siri, Apple’s ongoing acquisitions of technology companies have delivered compelling features that have advanced the company, and enhanced the user experiences of hundreds of millions of customers.
But when two companies consummate a normal merger, there are almost always promises of realizing synergies, and somehow benefiting customers. In the end, the stockholders and the executives become richer, but people lose their jobs because they are deemed redundant. With fewer competitors, prices just may increase.
When buying a company with different products and services, it may be easier to get approval from the powers-that-be in the U.S. government. Even then, there may be restrictions to reduce corporate excesses of one sort or another. When Comcast, the number one cable and broadband company in the U.S., completed its acquisition of NBC/Universal in 2011, the deal came with restrictions to ensure fair treatment to competing companies.
So Comcast needed to be fair with in negotiating carrier deals to carry NBC content, which includes such cable networks as Bravo, CNBC, MSNBC, SyFy and USA.
Over the years, I’ve heard all sorts of tech support horror stories from Comcast cable customers. There’s no indication things became any better after the merger. Of course, the entertainment division isn’t involved in direct interactions with individual consumers.
When AT&T bought DirecTV, the world’s largest satellite TV network, in 2015, the support systems were combined. Not only were jobs lost, but service got a whole lot worse. These days, when I dial up AT&T for satellite or wireless support, I have to navigate through a mostly deaf voice assistant, and I’m often forced to talk to several people just to resolve a simple issue. How does that save money?
I remain a customer for two reasons. First no other TV service is available at this apartment, which is wired for CenturyLink, and includes a single DirecTV satellite dish feeding all the units in each building. Reception via an interior digital antenna is hit or miss. Second, although it was hard to find, I receive an AARP discount for AT&T wireless, and that discount is enough to match T-Mobile’s “Uncarrier” price.
Speaking of which, AT&T attempted to merge with T-Mobile in 2011, but the government said no. Forced to compete on its own terms, T-Mobile began its “Uncarrier” promotion, which did away with standard two-year contracts, and overhauled the industry.
As a result, your wireless bill is no doubt cheaper regardless of the carrier. T-Mobile is growing rapidly; the move spurred Sprint to slash its prices, so both became more compelling alternatives to market leaders Verizon and AT&T.
Now T-Mobile and Sprint are trying to become one. But T-Mobile’s flashy CEO, John Legere, insisted that there will still be more competition in the market than most believe: “This isn’t a case of going from four to three wireless companies—there are now at least seven or eight big competitors in this converging market.”
Or maybe not.
True, cable providers are entering or planning to enter the cell phone market, but it’s not at all likely that they’ll suddenly became major competition for the big four — make that big three if this merger is consummated.
At the same time, it is true that T-Mobile and Sprint together will provide healthier competition to the Verizon and AT&T. As it stands, T-Mobile has good cellular coverage in larger cities but relatively poor coverage in rural areas. A larger footprint will also provide more network resources and revenue to speed deployment of 5G networks.
In theory, that should be a good thing.
Then again, as Sprint learned when it bought Nextel in 2005, combining two incompatible networks is no easy task. Basically Nextel was shunted to the side in the wreckage of that deal.
So T-Mobile uses GSM, same as AT&T. Sprint uses CDMA, same as Verizon. Sprint claims some 20 million customers have handsets that are compatible with T-Mobile, which will be the winning company. After a migration period to the combined service, which will take from two to three years, it’ll still leave millions of users with incompatible handsets, unless the equipment supports LTE and is deployed in an area where there’s an acceptable LTE signal. I just hope there will be special discounts for people with bricked phones to upgrade.
While Legere also claimed that more employees will be needed with the combined company, that may be a tricky response. Perhaps there will be, workers to perform the hardware migration and upgrades. But what about sales and support people? How many of them will be getting pink slips? Doesn’t it make sense that there will be thousands of redundant positions, or does T-Mobile expect many of these employees will be willing to transfer to the hardware division?
Will prices really go down?
Of course, this deal hasn’t been Okayed by the authorities, and there may be restrictions to protect customers with potentially obsolete gear among other things. It would be nice to see guarantees that prices won’t increase, but such restrictions are usually temporary. What will the market be like in five years?
I am, however, pleased that the new company will be in T-Mobile’s image and not Sprint’s. I tried Sprint in the early 2000s, before switching to AT&T. As bad as the latter’s support is now, Sprint was far, far worse.